Make a referral

Make a referral

    Enter your full name

    Enter your Company name

    Enter your Phone number

    Enter your Message

    Submit

    Make a referral

    Successful Rehabilitation Relies on Professionalism and Expertise

    Reach Personal Injury Service’s reputation is built on the results we deliver for Clients. These results, in turn, are built on our approach. An approach that focuses on clinical quality at every level of our business. From our Clinical Services Directors, with a combined career experience of over 70 years experience as Occupational Therapists, to each of our individual Occupational Therapists, every member of the Reach team shares the same commitment to clinical excellence.

    As well as setting and maintaining the highest clinical standards – overseen by our senior leadership – we believe that the needs of the Client must be at the heart of everything we do.

    Our approach to clinical quality is based on our core values.

    We are :

    • Innovative and Driven
    • Compassionate with Integrity
    • Transparent and Ethical
    • Evidence-Based and Goal Focussed

    Our Clients Come First

    When rehabilitation works, it works because the Client engages with the process. By putting their needs at the centre of an individual, home-based rehabilitation programme, we ensure that they feel engaged, independent, and confident in our clinical approach.

    Our Customers Matter

    We know that for a Case Manager, Insurer or solicitor, referring a Client to Reach is a matter of trust. So we work to repay that trust, educating and informing them, all while ensuring that they remain engaged with the Client’s journey with us.

    Goals Must Be Achievable

    Setting unrealistic goals is one of the biggest barriers to successful recovery. Clients can feel let down by a lack of progress, while Customers feel that timescales and costs are drifting. By setting clear, realistic, achievable SMART goals from the start – based on our clinical expertise – we are able to increase the likelihood of a successful outcome.

    Real-Life Rehabilitation Takes Place in the Real World

    If our Clients are to regain their independence and maximise their functionality, they need to be confident. By providing real-life interventions in real-world settings, we help Clients reach specific goals and build their confidence. They know they can function in the home, workplace or social environment because they have done it with Reach.

    We Work Towards Clinical Excellence and Strive for Continuous Improvement

    Our clinical governance is based on the seven pillars, and reviewed regularly to ensure we continually strive towards clinical excellence and better results for our Clients. Our work is informed by:

    • Clinical Effectiveness and Research
    • Audit
    • Active Risk Management
    • Education and Training
    • Patient (Client) and Public Involvement (PPI)
    • Using Information and IT
    • Staffing and Staff Management
    • A Robust Governance Structure

    Our results speak for themselves. The awards we have won speak to the trust placed in us by our Customers. And the lives our Clients lead speak to the excellence of our service. But we do not rest on our laurels. We constantly look to incorporate new technology and new techniques to ensure that we are always moving forward.

    Contact reach
     

    Corporé

    Reach have provided input on a number of our cases and we always receive the same high quality of intervention and service. From a Headlight triage through to a full rehabilitation programme, the knowledge and expertise of the team has been invaluable in helping us achieve the best outcomes for our clients. Reach’s professionalism, willingness to work collaboratively and think outside the box, while keeping the client at the centre of the process, is what sets them apart.  

    Leading TBI Case Manager

    I have been involved in collaborative working with Reach for seven years, referring clients for a range of assessments and intervention to support with brain injury rehabilitation.  Collaborative working is key to this succeeding, and Reach think outside of the box to ensure that rehabilitation is timely, appropriate, sustainable and client centred for each individual, because not every brain injury is the same and one approach does not fit all.

    David Bell – PI Team Manager – Senior Associate (Glasgow)

    I have dealt with Heather and her team at Reach for many years and have always found them to be excellent to deal with. They are always approachable, communicative, and innovative, being completely focussed on our clients’ rehabilitation potential and needs and considering how to achieve the best results. I and my clients have found them to be unfailingly supportive, positive, and constructive, focussing on solutions rather than problems. Notwithstanding that, they also temper that approach with realism and objectivity. In my experience, their assessments and recommendations have been practical, reliable, and helpful. Long may that continue.

    Jacqui Beasley – One Bright

    I have been very fortunate to work closely with Heather and the Reach team most recently on the Headlight Service where One Bright provides the psychological treatment if needed. Heather is one the most experienced professionals in the rehabilitation industry and has spent 20 years leading the way when it comes down to working with clients that have suffered a brain injury.

    Katie, London

    Reach have helped me to relearn the skills to return to work. It has been a difficult journey, but my personal programme assistant from Reach was fantastic and worked with me, my family and my employers. There are still things I can't do and I've had to learn new ways of completing other roles... but know I have my life back.

    Bill Braithwaite KC – Head of Chambers, Exchange Chambers

    I have known Heather Batey as the driving force behind Reach, the home-based brain injury rehabilitation specialists, for over 20 years. During that time we have been involved in many cases together, I have always been enormously impressed by her knowledge, experience, empathy and understanding of the complexities of brain injury, the patients, and the families involved. Within the litigation field, she gives an independent opinion, and is prepared to explain it, and to stand firmly behind it – great qualities for an expert witness. I would recommend her unhesitatingly for any patient and family with brain injury who are looking for the best possible rehab at home.
    Reach Personal Injury Services Ltd © 2025 | Privacy Policy | Company No. 3438342
    Website by Harrison Carloss